Tuesday, 14 April 2009 
Outlook Send/Receive Progress Error Message
One of my personal website hosted on Shinjiru server recently has send / receive email problem (connected via TMnet-Streamyx / Celcom-Wireless Broadband).
Understand that Shinjiru provides cheap hosting package (Linux Shared Hosting – Personal Package @ RM90/year) but with its often email problem, I have changed my recommendation on local web hosting service provider from Shinjiru to Exabytes.
The blog (kenny.my) you are viewing now is currently hosted on Exabytes server, I personally satisfied with their services and so far have no complaints from my clients (yet). Although Exabyates’ EBiz Plus Web Hosting plan (RM269.00/year) is not consider cheap compare to others in Malaysia, but I would rather to pay extra to ensure website / email’s stability. For business, an unreliable email service may caused communication inconvenience, I do not recommend my clients to take this risk.
Tags: Email Service, exabytes, Shinjiru
I’ve been many years in Internet hosting. Through the company smartteam, exabyte, esurge, ipserverone, netonboard, shinjuri. Let me give a one line statement each company.
smart team: has not transafer to another company name ‘mica’ their sales person, derek is good.
provide the phone call and email support. effective support in day time.
exabyte:
sales person, kevin is good. their email support cover until midnight. it’s difficult to contact team with the support through the phone. might need to improve.
esurge:
the service is good at first. (maybe) yes at last. why the word (maybe) appear in my statement? one reason. my customer site down for 2 weeks and no support. support ticket sent, but failed. try to make a call? no body answer. try to access their website at that moment ‘PAGE NOT FOUND’. that’s a fantastic image!
ipserverone:
not bad, the sales or support person mr. lee is good. most important they help me recover the problem in night.
netonboard:
the support call always pass me from one department to another. very confusing.
shinjuru:
need to prepare an axe your start a discussion.
their support person or boss? are pretty action.
smart team: has not transafer to another company name ‘mica’ their sales person, derek is good.
provide the phone call and email support. effective support in day time. ??
I am in a big doubt that Derek provides a good support. In fact, whenever their server is not working properly, nobody will pick up the phone
smithveg,
Thank you for your comment.
We always welcome any feedback about Exabytes services to feedback@exabytes.com.
We need all the feedback & suggestion from every one of you to help us improve more in the future to serve you better.